Fees, Payment, Returns, Refunds

Are there any fees to use your services?

There are no fees to Buyers. We only charge a 10% flat fee to Sellers and Transporters after successful payment through our platform to them. This fee covers the charges we are billed for providing a payment gateway and other overhead costs. See the fees sections in our Terms and Conditions for more details

I have more questions; how can I reach you?

We welcome all questions and can even chit chat with you. Please reach us at info@HQDemand.com

Is there a refund if I pay through the app?

Yes, please refer to the Refund section of our Terms and Conditions for more details

Can I make a payment through the app?

Yes, you can. You can pay through the app and physically pick up your product or also pay for shipping and have your product transported to you through FedEx by the Seller. You can also use the Transportation category to find a Transporter who can go pick up your purchased product and deliver it to you.

Can I return a product I purchased through HQ Demand?

We are definitely working on this, so expect a return system soon. We provide all the tools for you to verify the functionality and quality of your products before purchasing in order to reduce the likelihood of returns. Please ensure you are satisfied before purchasing. Discuss with Seller if they offer returns and how.